BuiltIn
Built-in is a digital construction management platform that brings project KPIs, cost, risk, tasks, documents, models, and schedules into one connected workspace. It helps Australian construction teams improve visibility, reduce delays, and make faster, more confident project decisions.
My Role
Design Manager
UX Strategy Lead
My Contribution
Product Strategy
Design Leadership
Stakeholder Management
Research & Discovery
Workshop Facilitation
Workflow Design
KPI Framework Definition
AI Product Strategy
Design Mentorship
My Deliverables
Roadmap
UX Research Plan
User Personas
Journey Maps
Service Blueprint
Prototype
Research Reports
Team
3 Product Designers
1 Product Manager
5 Engineers
1 AI Engineer
1 Construction SME
1 Commercial SME
2 Researchers
Built is an Australian construction and property contractor, not a tech jobs platform like Built In. Its site describes the company as a “100% Australian owned digital-first construction contractor and large-scale building partner” serving public-sector, private-sector, and government clients.
The company positions itself as a Tier 1 Australian construction company with global reach across Australia, New Zealand, and the UK. It emphasizes “digital-first” delivery, using digital engineering and construction technology to improve collaboration, speed, quality, and project certainty.
No existing digital construction management platforms adequately address the unique needs of the Australian market .
Australian construction teams are expected to deliver increasingly complex projects under intense cost, labour, compliance, and program pressure, yet the digital tools available to them are fragmented, generic, and often designed around overseas construction workflows.
While global construction platforms support isolated activities such as document control, scheduling, cost tracking, BIM coordination, or task management, they rarely provide one integrated, Australia-specific operating layer that connects project KPIs, cost, risk, program, model data, document governance, trade accountability, and compliance requirements in real time. This creates a gap for a platform like Built-in: a digital construction management system purpose-built for Australian project delivery, capable of turning disconnected project data into live visibility, coordinated action, and measurable project certainty.
The team researched key flows and elements that we would need in the final product. We had a group workshop to go through all findings and discuss what elements we should inspire our process.
After conducting user research, I collaborated with business stakeholders, engineering and client users to refine a list of product goals for the project which were translated into strong KPIs that would connect user behavior, business impact, and team decision-making to reflect the complexity of the project.
Product Goals
01
Create a single source of truth for every project
Desired Outcome:
Project teams can access the latest information across cost, program, documents, models, risks, tasks, and KPIs without switching between disconnected tools.
02
Improve project visibility for all stakeholders
Desired Outcome:
Project managers, design managers, executives, clients, and trade partners can quickly understand project status at the level of detail relevant to their role.
03
Reduce delays through earlier risk detection
Desired Outcome:
The platform helps teams identify risks earlier by connecting signals from the program, model, cost plan, documents, procurement, and task activity.
04
Increase accountability across project teams
Outcome:
Every task, risk, issue, decision, and workflow has a clear owner, due date, status, and supporting evidence.
05
Connect digital models to real project delivery
Outcome:
Model insights become actionable project work by linking model issues to tasks, risks, documents, trade packages, cost items, and program activities.
06
Improve cost certainty
Outcome:
Teams can compare current and previous cost estimates, monitor package-level variance, identify cost exposure, and understand how risks or changes may affect the budget.
07
Reduce inaccuracies and rework
Outcome:
The platform helps teams work from the latest approved information, resolve model issues earlier, track quality trends, and close defects faster.
Design System Creation
Example Screens
The Solution
Click below to interact with prototype
Impact
6 Month Post-launch Product Impact Metrics
50% faster start on site by improving early coordination, document readiness, and preconstruction visibility.
25% faster project completion through integrated program access, task tracking, and proactive risk management.
50% reduction in defects by connecting model data, document control, and quality workflows.
Improved cost visibility through real-time access to current and historical estimates, helping teams monitor budget movement earlier.
Reduced project risk exposure by linking risks to tasks, owners, deadlines, cost impacts, and program dependencies.
Faster decision-making through centralized dashboards that surface KPIs, project status, model updates, and trade activity in one place.
Higher team alignment by giving project managers, design teams, engineers, and trade partners shared access to the same project information.